Return & Refund Policy

Thank you for shopping at LEWISTECH

30 day money back guarantee

We offer full refund and/or
exchange within the first 30 days after receiving your purchase. If 30 days have
passed since your purchase arrived, unfortunately you will not be offered a refund and/or
exchange of any kind.

If the product has been used or fitted to a bike, it might not be accepted for full refund. If the product has been removed from the original packaging it might not be accepted for full refund. In this case you will need to provide pictures for proof that the products are in new (re-sellable) condition.

If you find any issues with your product after the 30 days period, you might be eligible for warranty claim. Please see our warranty page for details.

Shipping and duties

The cost of return shipping is the responsibility of the customer. Any taxes or duties paid by Lewistech to receive the brakes will be deducted from the refund total.

Eligibility for Refunds and Exchanges

Only standard Brakes are eligible for refund or exchange for any reason.

Custom brakes are made to order, and will only be refunded or exchanged unless there is a fault or damage at the time of delivery.

How to apply for refund or exchange

  1. Make sure you are aware of the terms listed in this page.
  2. Go to our support page and give details of refund or exchange you wish to have.
    3. You will be contacted within 48 hours.
  3. You will be asked to prove the condition of your product. Send pictures showing condition of the product and packaging.
  4. Once agreed, you will be given a return address or automated system return email. The cost of return shipping is the responsibility of the customer. Any taxes or duties paid by Lewistech to receive the brakes will be deducted from the refund total. Please check with your courier before sending the package.
  5. Once your return is received and inspected, we will send you an email, to notify you that we have received your returned item.
  6. We will also notify you of the approval or rejection of your refund.
  7. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
  8. If not approved, you have the option of getting the product back (shipping paid by customer), partial refund (must be agreed with agent) or discard the product.