Shipping & Delivery
FLEXIBLE SHIPPING COST
We provide flexible shipping rates from our warehouses in China by YUN Express, Fedex or DHL.
SHIPPING TO OVER 100 COUNTRIES
We are
proud to offer international shipping services. However, there are some
locations we are unable to ship to. If your shipping address country is
not listed you will need to speak to us directly for an accurate
quotation.
TAX & CUSTOMS
We ship all our Europe packages via PDD service to your door. This includes; customs duties and VAT tax.
For the rest of the world we are not always able to pay the customs or taxes in advance. We will let you know or it will be automatically added at check out. If unknown, Please contact your local customs office in your country before ordering. We are not responsible and can not estimate the costs for you. By purchasing our products, you agree that one or more packages may be shipped to you and may get custom fees when they arrive to your country. The customs office will contact you via the information given at check out. Please make sure the information given is accurate. If goods are returned to us the cost involved will be taken out of any refund given.
SHIPPING TIMES & RATES
Free shipping to Europe and US customers
If your country is not listed at the checkout or dropdown menu, please contact us and we will check your specific location.
Shipments vary according to destination countries. As a general rule all air shipments should arrive within 7 - 15 business days.
This doesn’t include our processing time. We try to send within 24 hours and maximum 3 days. This does not include times where there are national holiday and items which are pre-order or not in stock.
TRACKING INFORMATION
You will
receive an email with a tracking number once your order is shipped,
however sometimes shipping tracking will not be available.
For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
SHIPPING NOT ARRIVED
Unfortunately there are occasions where the shipping can take longer or even get lost. We will help you track the package and contact the shipping company to resolve the issue. Lost packages can be resent as long as the shipping company confirms it was not delivered, lost or damaged.
Delivery to incorrect address must be proven and confirmed by shipping company. If the address was incorrectly imputed at checkout we will try to help, however we are not responsible and will not replace the shipment.
If you have any other questions, please contact us and we will do our best to help you out.